A Plus Moving Solutions LLC

A Plus Moving Group / Redo Express Logistics (aka USHIP VAN LINES INC.) Dispute

QUOTED $10.5K, PAID ~$21K! THIS COMPANY IS A SCAM! PLAN ON LOSING YOUR ITEMS AND SPENDING MORE THAN DOUBLE THE QUOTED AMOUNT BEFORE ALL IS SAID AND DONE!!!!

My unfortunate dealing with these companies began in early FEB of this year. In late JAN, I was selected for a position in Hawaii that required relocation to the area with the caveat that I would need to be on the island within a few weeks. After talking with my wife, we decided to take the position in Hawaii (with a 2/24/2025 start date) and started looking for moving companies to facilitate the move.

One thing worth mentioning before I transcribe my hellish moving experience is that I have a chronic neurological condition that limits prolonged movements of my legs/feet and was the primary reason we chose to have a moving company deal with the heavy lifting of our household items. Another thing worth mentioning is that this was my first major move since my PCS to South Korea in 2001 during my time in the U.S. Army and the GOVT handled my expenses for that move, so I really had no experience with hiring a moving company prior to this.

Matthew Sellars (A Plus Moving Group) was the first individual I spoke with after completing my contact information to receive a quote for the move. He asked me for a detailed, comprehensive list of every large item, appliance, and number of boxes that we would need to move overseas and the timeframe in which we would need them delivered. He and I went through this list at least three times (I even projected 10 more boxes than what was expected to be sent to be on the safe side) before I was given roughly a $10.5K quote for the move. I was told that they would be able to deliver in 3 weeks. Competitor quotes for the same items/timeframe came in between $12-14K, so we made the unfortunate decision to go with A Plus Moving. Evidently, Matt is the sales representative that collects the first portion of the fee that is paid. Matt explained to me that payment for the move would need to be broken out in 3 payments. The first payment for this move was $3,483.75 on 2/14/2025 and this amount is what Matt received. The second and supposedly final payment would be split out with 70% paid when the movers picked up our items and 30% would be paid when the items were delivered. I agreed to these terms and our items were scheduled to be picked up on 2/23/2025.

On the day our items were to be picked up, Rita Moreno called to inform me that our items would now be picked up on 2/24/2025 morning. The following morning, the movers had still not shown up and I received a second call from Rita explaining that the movers would not be there until that evening. I told her that this was my first day of work and this was unacceptable. She said that she would talk to “top management” about a discount for the late pickup (Matt Sellars would also reference “needing to talk to top management” later when I voiced my complaints).

Move size: 4 Bedroom Home Service cost: $21000

I should have read its bad review before I hired them to move my furniture from Charlotte to Seattle.

I paid them $12000 in total. The shipment was delayed about 10 days to arrive and I was told I can deduct $200

from the remaining balance upon delivery and the rest to submit the claim. During the delivery the movers got into an argument with the driver and left abruptly without completion of the job. they simply dumped many things in our garage. I filed a claim notice for the following: a missing extendable ladder, a broken office chair wheel, a broken night stand, an incomplete delivery, scratches on my table and china and wrinkles on my leather sofa due to high temperature in the truck and long moving time. The claim process took about three months and the reimbursement is only $150 and I essentially was offered "take or leave it" attitude. I took it since I know this will be all I get unless I sue them which I do not have time and effort to do so. Anyway it was simply a nightmare!!!

Move size: 4 Bedroom Home Service cost: $12000

Whatever you do please DO NOT GO WITH THEM! This moving experience has been such a nightmare, and it was only a one bedroom. As soon as you give them a deposit over the phone and lock in the contract, they will stop picking up your calls. One of the worst communication I have ever had. They never gave me info on when they will pick up, in-transit, or when it would be dropped off. I was told everything the day of. Not only are their estimates completely inaccurate; I was only able to take half of my items for the price they quoted. I was told I had room for 25 boxes and I was only allowed 13 boxes according to “my space allotted”. I even bought boxes that were in accordance to their exact measurements allowed. They wanted to charge me extra for the rest of my items that were already quoted. Not only did they say I have “30 day free storage”, I had to pay for that when they dropped off my items. (See attached receipt)

They will 100% charge you extra when they pickup or drop off your items. They are such a SCAM.

Worst part is..I paid for a full service for them to pick up and deliver “door to door” and assemble my furniture, and they left all my boxes OUTSIDE my building. Their reasoning was “We just came from a job that was very tiring and we cannot take your boxes to your apartment, also they were running late to their next drop off”. I had to carry everything by myself to my 5th floor apartment.

Also as you can see from the pictures they ruined all of my belongings. The LOST screws to my bed frame, broke very durable shoe boxes, ruined my mattress (It had 2 plastic protective coverings), broke my plates, also punctured and ripped open my vacuum seal bags.

NO MATTER HOW AFFORDABLE THEY ARE SAVE THE HASSLE AND DO NOT GO WITH THEM. YOUR LIFE WILL BE A NIGHTMARE! I have always chosen the affordable option and for the first time in my life I wish I went with the more expensive company, I would have paid so much more not to deal with them.

TLDR: They will scam you for more money and hold your items as collateral, they will ruin your items, they will not communicate after you give them their deposit. Whatever you do, please learn from my mistakes and DO NOT disregard the negative reviews like I did when looking up this company. DO NOT, NO MATTER WHAT CHOOSE THIS MOVING COMPANY. Worse experience of my life.

Move size: 1 Bedroom Home Service cost: $2500

This was the absolute worst move I have ever encountered. They are a broker company and basically will give you a quote, will take your money and then will hire another company to come in and do the job. However, the low ball the estimate and the quote and when the company comes, they say it will cost a lot more than what was originally estimated by them. They will do nothing about it, will not refund you your money and will not answer the phone or help out in any way. Instead of my move costing me $4,000 as the estimated, it ended up costing me $11,000.

DO NOT RECOMMEND THIS COMPANY AT ALL!

Move size: 2 Bedroom Home Service cost: $11000

I was scam out of my deposit because I refused movers service because the estimate increased almost $2000 because the 3rd party movers at there discretion said my queen size bedroom set was oversized. Nothing changed from my inventory that I told my terrible rep JAKE WILSON…….I was also hung up on and phone number blocked by them……. I recorded several minutes of there conversation and It’s the same problem with others………..DO NOT USE THEM it’s all a game to them……. I filed a complaint with the BBB ……. They will keep reverting back to the return policy which is a form of entrapment……… you lose your deposit if the movers arrive and the problem is after the movers arrive………… A Plus Movers keep your deposit without doing anything to earn it

Move size: 2 Bedroom Home Service cost: $5300

A+ was great to work with when we first started- very responsive and made some great sounding initial estimates of what our move might cost; however after they received our deposit, things changed drastically- most importantly they violated their own contract by not providing us with an updated estimate based off a visual assessment of what we’d be moving, despite me even asking about this particular aspect- all we got was a rushed phone call almost a month before our move date asking us to provide details of what would be moved, long before we had time to even estimate how many boxes we would have, etc. Efforts to reach out to both employees I had worked with proved futile. In the end the actual movers (from another company) showed up 2.5 hours after their estimated 4 hour arrival window on the evening of the last day of our lease- and by the time our items were packed we were given the actual price- over TWICE the original estimate. At this point we really had no choice- we had to have our stuff out of the house and basically felt bullied and cornered into paying. I have tried to contact them twice since this happened over email to resolve this issue, however they continue to ignore me. I am preparing to take legal action at this point unless they contact me to resolve.

Move size: 2 Bedroom Home Service cost: $7000